If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.
Thank you for choosing hkfood.in We understand that there may be instances where you need to cancel an order or return a product. This Cancellation and Return Policy outlines the procedures and guidelines to ensure a smooth and satisfactory experience for our customers.
Cancellation Policy:
Order Cancellation by Customer:
To cancel an order, please contact our customer support team at info@hkfood.in with your order details.
If the cancellation request is made within the specified time frame, a full refund will be issued to the original payment method.
Order Cancellation by info@hkfood.in
We reserve the right to cancel an order in the event of unforeseen circumstances such as product unavailability, pricing errors, or other reasons.
If your order is canceled by us, you will be notified, and a full refund will be processed promptly.
Return Policy:
Return Eligibility:
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
We offer our customers an Easy return policy, wherein you can raise areturn/exchange request of a product within 24 hours.
Return Process:
To initiate a return, please contact our customer support team at info@hkfood.in to obtain a Return Authorization (RA) number.
Clearly mention the RA number on the package before returning the product.
Include a copy of the original invoice with the returned product.Returns are generally accepted within [1] days from the date of delivery.
Refund Process:
Once we receive the returned product and verify its eligibility, a refund will be issued to the original payment method.
Shipping fees and any applicable restocking fees may be deducted from the refund amount. The Amount Refund will take 3 to 5 working days.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within [1] days of receiving the item.
We may require photo evidence of the damage or defect.
A replacement or refund will be provided based on product availability and customer preference.
Exclusions:
Certain products may not be eligible for return due to hygiene or safety reasons. Please check the product description for specific return eligibility.
Contact Us:
If you have any questions or concerns regarding our Cancellation and Return Policy, please contact us at info@hkfood.in
Thank you for choosing hkfood.in. We appreciate your trust, and we are committed to providing a positive shopping experience.
Have Any More Questions?
- We are always happy to help!